- A Chick-fil-A customer in North Carolina said his daughter’s order slip contained racial slurs.
- Chick-fil-A said the incident was caused by a spelling mistake on a drive-thru order receipt.
- A Facebook post about the incident went viral and received more than 660 comments.
Mother of Charlotte, North Carolina Facebook The post went viral this month after she shared a photo of her daughter’s Chick-fil-A order and had a racist slur on the order slip.
April Jackson said WSOC-TV Her daughter named it “Nyiasia” when she ordered it through the drive-thru. She said her meal was returned with a racial slur on the order slip attached to the cup and takeout bag. The slur misspelled the N word.
“My daughter just moved out of Chick-fil-A in Brookshire and this is the word an employee put on her name that really bothers me,” Jackson wrote on his Facebook page on February 13.
As of Tuesday afternoon, the post had nearly 1,000 shares and 661 comments. Responses to Jackson’s post were met with mixed opinions.
Some supported Jackson and her daughter and accused Chick-fil-A of supporting a culture of bigotry. I can’t say I was surprised to learn how LGBTQ treats LGBTQ people,” one person wrote.
Over the years, Chick-fil-A has faced that criticism. History of donations to anti-LGBTQ organizations. Since then, the company has stopped making donations of this kind.
Still, other comments on Jackson’s Facebook page suggested that the slander stemmed from user error or hoaxes.
“It’s a hoax. This sticker is for pickup ordered from the app. Customers enter their name. It’s a nice try to get attention and get free food,” said one person.
A Chick-fil-A representative said they believed the incident was caused by a spelling error.
“Chick-fil-A Mountain Island operators/owners have attempted to thoroughly investigate and contact customers to better understand their experience and apologize for the situation,” the company said. said in a statement. “We understand that this is a misspelling of a customer’s name, but it does not negate the guest’s impact or experience. We have started additional training at the restaurant. Damage caused by this incident.”
A Chick-fil-A representative said all customers are expected to be “treated with honor, dignity and respect” at owner-run restaurants.
Jackson could not be reached for comment.she said WCNCa local news channel, and the restaurant’s general manager apologized for the incident.
This isn’t the first time an employee at Chick-fil-A, a chain known for its strict customer service rules, has been accused of insulting a guest. In 2019, Arizona customer’s clothes were ridiculed by workers who identified him as an “ugly sweater” on his order slip.Last year, Chick-fil-A workers A TikTok post went viral after he criticized it Customer 1 star review.
Employees at other fast food chains, including Starbucks and Taco Bell, have also been accused of insulting customers with receipts and cups.
In December, a black woman said to a barista at a bar: Starbucks in Maryland wrote “Monkey”into her cup. At the time, officials at licensed Starbucks locations said the incident was a mistake.In 2018, Taco Her Bell said: write racist slurs on customer receipts in Pennsylvania.
Are you a Chick-fil-A insider with insights to share? Any tips? Please contact this reporter by email. nluna@insider.com.
