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Rightmove has launched an effort to stop realtors from selling properties on portals from non-paying branches after it was found that a property agent in west London had defaulted on payments for 15 years. announced to strengthen
We chose not to name the real estate agent, but a rival company reported them to Rightmove for selling properties in two branches on our real estate portal without paying a fee.
An email seen by EYE reveals that not only will Rightmove take action against non-paying realtors, but it will also introduce what it purports to be as “a new provision to deal with such instances.” Became.
Rightmove legal counsel Sam Al-Ani wrote in an email: Again, we will never discuss your account with other customers, so we will not provide any information about the actions being taken against XX. [the estate agency]However, we can tell you that we are aware of this issue and have taken action in cooperation with XX. [the estate agency] To fix this issue.
“Apart from this, I can assure you that new measures and initiatives are now and already being implemented to crack down on agents who do not declare all offices. We would like to remind you that this is important as it directly impacts us.” We have a zero tolerance policy.
“Having said that, we are aware that it is not possible to crack down on all agents in the UK and either we find such cases in our due diligence process or they are not brought to our attention by another client. It is not always recognizable as long as the number of branches each agent has. We also do not believe it is appropriate to discuss the broader process for dealing with violations of our guidelines with specific customers.
“We would like to reiterate our commitment to continue implementing new provisions to deal with such cases. We promise to take immediate action if we become aware of this.” We also welcome suggestions on how we can improve upon identifying undeclared branches. ”
We approached Rightmove to clarify what “new clauses” they plan to introduce, but they didn’t reveal much.
A spokesperson told EYE: “Agents pay a fee per branch or through our geographic advertising model to advertise on Rightmove. and take appropriate action.
“To ensure that all agents are fairly compensated for the exposures they receive, we conduct regular detections in multiple ways to identify stocks and branches that violate our fee structure. I’m here.
“We are constantly improving this process to identify non-paying branches as quickly as possible.”
