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Western Digital has announced that it is releasing a firmware update that addresses reliability issues with its SanDisk Extreme and Extreme Pro SSDs. for the past few months, , and Many people have complained that their recently purchased 4TB and 2TB Extreme V2 and Extreme Pro V2 portable drives are suddenly erased and sometimes unreadable. The issue seems to be limited to drives manufactured after the end of 2022, and primarily affects his 4TB models.
On Friday, Western Digital released its first public statement regarding the issue since it was discovered months ago, stating: A software update was available for the 4TB Extreme and Extreme Pro variants. “Western Digital is aware of reports indicating that some customers are experiencing issues with his 4TB SanDisk Extreme and/or Extreme Pro portable SSDs (SDSSDE61-4T00 and SDSSDE81-4T00 respectively).” the company said. “The issue has been resolved and we will soon be posting a firmware update on our website. If you have any questions or are experiencing issues, please contact our customer support team.”
Western Digital didn’t say when the update would come, or if it was working on a fix for the 2TB model as well.according to ArstecnicaThe company did not respond to questions about whether it would offer refunds to customers who lost data after either their Extreme or Extreme Pro SSDs failed. Western Digital did not immediately respond to Engadget’s request for comment or more information. If you have a SanDisk Extreme or Extreme Pro SSD purchased before the end of 2022, chances are good your drive is fine and you don’t need to worry about it suddenly failing. Still, Western Digital’s slow response is disappointing, especially since SanDisk drives are generally known for their reliability.
