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AT&T said it doesn’t believe a massive cellphone outage that left customers without service for up to 12 hours on Thursday was a cyberattack.
According to AT&T, it was a software update failure.
“Based on our initial investigation, we believe today’s outage was not caused by a cyberattack, but rather by the incorrect application and execution of processes used to expand our network,” AT&T said in a statement. statement Thursday evening.
The network said in a statement that it will continue to evaluate the outage to ensure it can continue “providing the service our customers deserve.”
For many, that wasn’t enough. Angry AT&T customers are posting about their cell phone outages on X (formerly Twitter). Some people asked for. discount While others are listed on this month’s bill, switching to another network.
The cell phone outages affected tens of thousands of Americans and disrupted emergency services in some areas, as some were unable to make calls unless they were connected to WiFi.
AT&T announced that service was fully restored by 3 p.m. ET.
Government officials were told that AT&T has no reason to believe this was a cyber attack. But the White House announced Thursday afternoon that the FBI, Department of Homeland Security and FCC were investigating.
The FCC declined to comment on whether it was still investigating the failure.
The FBI and the Department of Homeland Security did not respond to requests for comment.