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Almost half of the current employees at buy now, pay later startup Klarna could be replaced by AI in the next few years.
Sebastian Siemiatkowski, CEO of Klarna He told the Financial Times The company announced last week that it plans to nearly halve its workforce from 3,800 to 2,000 over the next few years. Hiring freeze The scheme, which was launched in September, will not hire replacements for those who leave.
“We haven’t been hiring since September and the company is just getting smaller and smaller,” Szymiatkowski said. statedHe noted that Klarna’s average revenue per employee increased 73 percent year-over-year.
The remaining employees will be assisted by AI, Siemiatkowski said.
Related: Buy Now, Pay Later Programs Have New Rules — Here’s What You Need to Know
“Not only can you do more with less, you can also do more with less,” he told the Financial Times.
Klarna had 5,000 employees a year ago, but has seen some resignations and AI A hiring freeze has caused the company to shrink to its current size.
Sebastian Szymiatkowski. Photo by David M. Bennett/Dave Bennett/Getty Images, courtesy of Klarna
Klarna Claimed in February The company’s AI assistant performed the equivalent work of 700 full-time human customer service agents, and the AI ​​assistant reduced response times for customer inquiries to two minutes, down from an average of 11 minutes of conversation with a human agent that previously took place.
Related: Klarna said its AI assistant is doing the work of 700 people after the company laid off the same number of employees two years ago.
Szymiatkowski writes: X’s deleted post In May, Klarna announced that its in-house marketing team, now half the size it was last year, had used AI to boost productivity and reduce spending by $6 million.
Klarna Second Quarter Earnings Report Revenue and operating profit for 2024 are expected to increase 17% and 21%, respectively, year over year, marking the third consecutive quarter of growth in the U.S.
Klarna is reportedly considering a U.S. IPO, valuing it at $1.2 billion. $20 billion.
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