- Amazon cut more than 300 jobs at its Zappos subsidiary last month, The Wall Street Journal reported.
- Customer service representatives were among those who lost their roles at shoe and clothing retailers.
- The cuts came in the same month Amazon cut about 18,000 roles. This is the largest in its history.
Amazon-owned Zappos quietly cut more than 300 jobs last month amid mass layoffs at online retailers. wall street journal report.
The shoe and clothing retailer cut about a fifth of its workforce in January, according to a Zappos memo seen by The Journal.
Some of the roles removed included customer service representatives, according to a report citing people with knowledge of the layoffs.
Zappos’ Laura Davis said the job cuts were ultimately made in order for Zappos to continue to provide a superior customer experience in the long term. was part of, she added.
Las Vegas-based Zappos, which operates independently from Amazon, Acquired for $1.2 billion by retail giant in 2009
Zappos’ layoffs come in parallel with the largest job cuts in Amazon’s history last month, when it eliminated more than 18,000 roles.
Amazon CEO Andy Jassy said in a Jan. 4 memo that most roles in the Amazon Stores and People Experience and Technology Solutions divisions will be eliminated.
In the memo, he said the last few years had been “hire rapidly” but this year’s assessment was “more difficult” due to the recession.
Boosted Commerce, an Amazon brand aggregator, also laid off 16 employees this month, cutting jobs. A Boosted Commerce rep told his Insider that 20% of his full-time U.S.-based staff were affected, the representative also said in terms of the most successful target markets, including wholesale and retail brands. said it was part of an effort to focus on
Amazon and Zappos did not immediately respond to the Insider’s request for comment.