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Amazon built its business on customer service, believing that making shopping easy and convenient makes all the difference. Case in point: Their return policy allows customers to return millions of unwanted items for free.
But its return policy is also very expensive.In 2021, a record $761 billion in goods were returned to retailers, according to the report. National Retail Federation.
Now, Amazon wants customers to think twice before sending products back.The e-commerce giant has quietly implemented new policyreports that Whole Foods, Amazon Fresh, or Kohl’s charges customers a $1 fee if they return an item to a UPS store closer to their address instead. information.
Amazon owns Whole Foods and Amazon Fresh, with which Kohl is affiliated.
Amazon is also warning consumers.”return often” Items for sale on the Site. Recently, they introduced badges that direct shoppers to check product details and customer reviews for items with high return rates in the product category.
RELATED: Whole Foods in San Francisco to close to ‘keep safe’ for employees
Amazon cost savings
The new restocking fee is the latest in a series of cost-saving measures Amazon has implemented. Last month, the company announced it would lay off 9,000 employees. Last year’s layoffs saw him hand out pink slips to more than 18,000 employees.
Amazon’s restocking fees are amazing, but not unprecedented. Other retail chains recently dropped free online return policies, including Abercrombie & Fitch ($7), American Eagle, Foot Locker, Urban Outfitters, and Zara.
If there’s any good news to come from these new return policies, it’s that they have a positive impact on the environment.In the United States, returns contribute 16 million tons of carbon emissions and up to 5.8 billion pounds of waste to landfills each year. is occurring. Optro.
Fewer returns means less waste, even if it costs more.