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The Federal Communications Commission issued This is a cease and desist letter to Avid Telecom, the same company that has been sued by nearly every US Attorney General for alleged robocall activities.in the letter In a letter (PDF) to Avid CEO Michael Lansky, the FCC said it determined the company “appears to be generating illegal robocall traffic on behalf of one or more customers.” The commission, working with USTelecom’s Industry Traceback Group, investigated pre-recorded telemarketing calls related to health insurance and identified them as robocalls made without the consent of the aforementioned state attorney general. explained.
Apparently, their investigation revealed that Avid made the call. When notified of the call, Avid told Traceback Group that the customer obtained consent through an opt-in website, but the FCC stated in the letter that the customer “failed to make appropriate disclosures to obtain consent.” He explained. That is, it does not say that the consent allows the caller to “deliver advertising or telemarketing messages using autodialers, artificial voices, or prerecorded voices.” In some cases, customers allegedly called people even after revoking their consent.
The FCC has outlined steps Avid should take to address the issue, beginning with an investigation of the identified traffic. Second, you must take steps to prevent new and existing customers from using your network to make illegal calls. Within 48 hours of Avid receiving the letter, he must update the FCC of the steps he has taken to mitigate robocalls from the network. After that, they must inform the commission of the safeguards they have put in place to prevent customers from making robocalls using their networks. The FCC warned that downstream voice service providers could permanently block all Avid traffic if Avid fails to comply.
In late May, attorneys general of 48 states accused the Arizona-based VoIP service provider of originating more than 7.5 billion calls to people on the National Do Not Call Register. filed a lawsuit. According to the lawsuit, Avid spoofed phone numbers to make it look like the calls came from government agencies, law enforcement agencies, and companies like Amazon. The Attorney General is asking the court to order an injunction to stop Avid from making robot calls and to seek damages and reparations from anyone who calls them illegally.