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MyCity is New York City’s first citywide AI chatbot, launched in October 2023. promised Questions like compliance with city regulations can be answered instantly, saving entrepreneurs “time and money.”
However, six months later, more than $600,000 was paid out. botis still in beta but widely available and will reportedly address the city’s minimum wage, whether employers can collect tips from workers, and what businesses must tell employees about schedule changes. It is said that they are giving incorrect answers to key questions such as whether or not. markup.
Business owners who used chatbots and failed to fact-check answers could be in trouble if they followed the chatbot’s advice.
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However, New York City Mayor Eric Adams defends AI chatbots. Reuters It was reported on Thursday.
Adams defended the experimental nature of the chatbot this week, telling the outlet that it was “wrong in some areas and needs to be fixed.”
“Anytime you use technology, you have to put it into a real world environment and solve problems,” Adams said.
when entrepreneur When we tested the chatbot on Friday, we found that the answers to some questions had been modified. markupThis is your question. But when I asked MyCity’s chatbot what the minimum wage is in New York City, it told me it was $15 an hour.
of correct answer It’s $16 per hour.
The chatbot was unable to tell management the correct minimum wage to pay their employees.Photo credit: Entrepreneur
The bot also wrote that despite the city’s consumer and worker protection policies, “store owners in New York City are allowed to go cashless.” state “As of November 19, 2020, stores must accept cash… We cannot charge additional fees for cash payments.”
Question from entrepreneur Inaccuracies also arose, especially New policy changes It went into effect this year in New York City.
For example, if we When asked if businesses were required to post the total price of an item, including credit card surcharges, before checkout, the chatbot incorrectly answered “no.” law The correct answer is yes, as it took effect in February.
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A disclaimer at the bottom of the page warns that the chatbot’s responses may be “inaccurate or incomplete.”
nevertheless, MyCity chatbot be the center stage of NYC business homepage as a way to “quickly find information about the city’s many business services.”
adams said In October, it announced that business owners could now use bots to easily access “authoritative information” from 2,000 NYC Business web pages. According to the city’s Office of Technology and Innovation, he spent more than $500,000 ($600,000) to build the foundation for his AI. ABC.
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