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The Super Bowl commercial was a hit, with Boston heroes Matt Damon, Ben Affleck and Tom Brady taking over the show as a boy band called the “Dunkings” wearing Dunkin’ brand tracksuits.
Unsurprisingly, fans rushed to get their hands on the tracksuits. This matching set sold out in his 19 minutes on the day of Super Bowl LVIII (February 12) and went on sale again the next day.
Customers were told that new items would be shipped 8 to 10 business days after purchase. But now in April, customers are complaining that they haven’t received their jerseys.
RELATED: Ben Affleck and Jennifer Lopez collaborate with ‘Dunkings’ (Tom Brady and Matt Damon) on Dunkin’ Super Bowl ad. Watch here.
“The communication, in my opinion, was basically non-existent because I never received an email initiated from them,” customer Lauren Liddell said. boston.com.
She told the outlet that she did not receive the tracksuit, but did receive an orange tumbler that she also purchased.
The tracksuit tops and bottoms sold for $60 individually and $120 for the full outfit.
Some customers have taken to social media to complain about delays and lack of communication.
Tracksuit update. It’s been a whole month, Dunkin’. pic.twitter.com/6rtOHdZpKG
— Lucille Burdge (@LucilleBurdge) March 12, 202
Seven weeks later, I finally received an email from Danks. It said that I would receive the tracking number for the Danks tracksuit soon. And because of the long delay, he is now giving me a $25 gift card. Are you going to buy everyone’s dunk order the first time you visit in a suit?
— Alex (@MetalHaze) April 6, 2024
@Dunkin Donuts Hey guys, it would be really great if anyone who was lucky enough to order a DunKings track jacket could get some sort of update, tracking number or whatever to let them know what’s going on with their order… Thanks K, bye. .
— Thad “Kevin” Castle (@BMSMtnGoats54) March 14, 2024
After 12 days I was told that my Dunking order would be delayed for 5 weeks…5
— Tim (@tim_gallagher14) February 23, 2024
Dunkin’ did not immediately respond. entrepreneurrequested comment, the coffee chain said boston.com Delays in order fulfillment due to manufacturer issues.
“We apologize for the inconvenience and are in the process of providing impacted customers with $25 Dunkin’ gift cards and providing updated schedules,” the company told the outlet.
Many people are itching to resell their jerseys online for high resale value. Some eBay listings A single suit can cost up to $450.
RELATED: Dunkin’ Ben Affleck Tracksuit Sold Out Almost Instantly. Here’s how the coffee chain is celebrating.
It is unknown if the seller who listed this tracksuit owns it.
Other goodies included in the Dunkin’ Super Bowl drop included orange and pink drink tumblers and fuzzy bucket hats.