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Starbucks North American CEO Michael Conway is stepping down after just eight months on the job, and the coffee giant has no plans to appoint a replacement.
According to the Securities and Exchange Commission, Conway informed the company of her decision last week. Submitted on Monday.
Prior to becoming CEO of North America in April, Conway served as group president of international and channel development and president of Starbucks Canada. Conway is the first person to take on the newly created role in former CEO Lakshman Narasimhan’s attempt to restructure the company’s regional leadership. Bloomberg It was reported in March.
He will retire on Nov. 30 and will remain with the company to help with the leadership transition until he finishes 11 years with Starbucks. company.
Rather than replacing Conway, the company announced that Sarah Trilling, Starbucks’ North American president, would lead retail operations across the region.
Trilling has been with the company for 22 years and previously served as senior vice president of the northern division, overseeing 3,500 stores. Starbucks.
Starbucks said its decision to streamline its leadership structure is aimed at increasing efficiency in decision-making. The Wall Street Journal on monday.
Conway’s retirement comes on the heels of another major shakeup at Starbucks’ leadership team, with former Chipotle CEO Brian Niccol officially becoming the company’s new chief executive officer last week.
While Nicol’s arrival marks a major change in the company’s leadership, Starbucks is not unusual in turning over its C-level executives, Deutsche Bank analyst Lauren Silverman wrote in August. Other recent departures include former COOs John Culver and Roz Brewer, who left Starbucks in 2011. 2022 and 2021respectively.
Starbucks stores in North America have continued to face operational challenges, including the increasing complexity of ordering drinks, rising prices and fluctuating customer traffic that have strained staff and affected profitability. The company has also faced criticism from former CEO Howard Schultz and pressure from a public boycott.
Nicol is already laying out plans to revamp the company’s operations and focus on customer experience, he said in a memo about the plans last week.
Starbucks did not respond to a request for comment from Business Insider outside business hours.