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The AI ​​agent technology that Salesforce unveiled earlier this week at its annual Dreamforce event has the potential to disrupt jobs currently held by humans: Approximately 3 million people will be employed as customer service representatives by 2022, the majority of whom (66%) will be women. According to DataUSA.
Related: Worried about AI taking over your job? New report says these 10 jobs are ‘AI-proof’
Salesforce recognizes that its new technology has the power to replace jobs that would otherwise require humans to be employed: Salesforce CEO Marc Benioff said Tuesday that the new AI agent will help companies avoid the need to hire entry-level employees or “gig workers” during busy periods. Bloomberg.
“We want to have 1 billion agents as customers within the next 12 months.” Benioff says:.
Salesforce CEO Marc Benioff. Photo by Justin Sullivan/Getty Images
The strategy of freezing hiring and relying on AI to make up the shortfall has been adopted by other companies, including “buy now, pay later” payments company Klarna.
A year ago, Klarna decided to simply not hire, not even to replace employees who had left. AI The hiring freeze has reduced Klarna’s workforce from 5,000 last year to 3,800 at the end of August, but no layoffs have been made.
Related: AI is impacting jobs. After analyzing 5 million posts on Upwork, here are the jobs most affected:
In late August, Klarna CEO Sebastian Siemiatkowski said: He told the Financial Times With this approach, the company hopes to reduce its workforce to 2,000 within the next few years.
“Not only can you do more with less, you can also do more with less,” he told the Financial Times.
Klarna isn’t the only company using AI to automate tasks once performed by humans: within the next year, three in five large US companies plan to use AI for everything from financial reporting to marketing campaigns. According to a June survey From Duke University.
Goldman Sachs says A.I. 300 million jobs replaced or affected By 2030, writing, translation and customer service jobs will be affected.
Related: JP Morgan says AI cash flow software reduces human work by nearly 90%
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