- In 2023, Qantas Airways was accused of promoting tickets for flights that had already been cancelled.
- Regulators announced Sunday that the airline had agreed to pay $13.2 million to affected customers.
- Qantas will pay domestic ticket holders $149 and international ticket holders $298.
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The regulator announced this on Sunday. Qantas Airways The airline has agreed to pay about A$20 million to more than 86,000 customers to resolve allegations that it defrauded customers by selling them tickets for canceled flights.
The Australian Competition and Consumer Commission (ACCC) said in a press release on Sunday that Australian airlines will charge domestic ticket holders A$225 and international ticket holders A$455 (approximately $149 in US currency). and $298).
A Qantas spokesperson did not respond to a request for comment.
In August 2023, the ACCC accused Qantas of misleading customers by advertising tickets for more than 8,000 flights that had already been cancelled.
Regulators claimed airlines continued to sell tickets online for an average of two weeks after flights were cancelled.
“Qantas’ actions in continuing to sell tickets for canceled flights and not updating ticket holders about canceled flights meant that customers would have less time to make alternative arrangements and fly at specific times without knowing that “We argue that the flight may have already been canceled,” the ACCC said in a statement in 2023.
Qantas Airways answered It said it did not “delay contact with passengers for commercial gain” or cancel flights to “protect slots.”
The airline has now agreed to pay up to $13.2 million. To resolve a lawsuit brought by the ACCC. The ACCC said the payments to affected customers will be in addition to any refunds or alternative flights that airlines may have already paid.
In addition to paying customers, the airline agreed to pay A$100 million, or $66.1 million, in civil penalties.